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Xbox Abandons Copilot AI on Mobile and Console as New CEO Reshuffles Leadership

Microsoft's Xbox division is shutting down its Copilot AI assistant on mobile devices and halting all further development of the feature for consoles, newly appointed Xbox CEO Asha Sharma announced Tuesday. The decision marks a dramatic reversal of the company's earlier push to integrate artificial intelligence into its gaming ecosystem.

"We are winding down Copilot on mobile and will stop development of Copilot on console," Sharma wrote in a post on X. The announcement came just hours after Sharma disclosed a reorganization of the Xbox platform team that brings in executives from Microsoft's CoreAI group — where Sharma previously worked before taking the helm at Xbox.

The move surprised many industry watchers, especially given Microsoft's heavy investment in AI across its broader product lineup. Xbox had only recently begun testing Copilot features, including a mobile app that offered game tips and voice commands.

Background

Microsoft launched Xbox Copilot in early 2024 as part of a broader initiative to embed AI assistants into all of its platforms. The tool was designed to help players discover games, optimize settings, and get real-time help during gameplay via the Xbox mobile app and, eventually, directly on consoles.

However, user adoption reportedly fell short of internal targets. Early feedback highlighted performance issues and limited integration with existing Xbox features. Meanwhile, the company faced pressure to streamline its sprawling AI efforts after cost-cutting measures earlier this year.

Sharma, who became Xbox CEO in late 2024, previously led the CoreAI team that oversees Microsoft's centralized AI infrastructure. Her appointment signaled a deeper alignment between Xbox and the company's AI ambitions — making Tuesday's decision all the more significant.

What This Means

For Xbox users, the shutdown means the Copilot mobile app will be removed from app stores, and any console-based AI assistant features that were in development will never see a public release. Existing users will lose access once the service is fully discontinued, though the company has not provided a specific date.

The move reflects a strategic pivot for Xbox under Sharma's leadership. "Xbox needs to move faster, deepen our connection with the community, and address friction for both players and developers," Sharma said in her X post. The reorganization promotes executives with deep gaming experience while also injecting new voices from Microsoft's AI teams — but now without a dedicated Copilot product for Xbox.

Industry analysts say the decision may free up resources to focus on more practical AI applications, such as intelligent matchmaking or content moderation. "This is a surprising reversal given the industry's AI push, but it shows Xbox is willing to kill projects that don't resonate with its core audience," said Michael Morton, a gaming industry analyst at ABI Research.

Microsoft's CoreAI team will continue to support other divisions, including Azure and Office, where Copilot has gained more traction. For Xbox, the priority now appears to be refining the platform experience rather than embedding experimental AI features that may alienate casual users.

Internal Restructuring Details

As part of the reorganization, Sharma promoted several longtime Xbox leaders to new roles while importing three executives from the CoreAI group. The new hires will focus on "platform intelligence" — a vague mandate that could include data analytics, cloud optimization, and customer service automation, but not a consumer-facing AI assistant.

The Verge, which first reported the story, noted that the restructuring was announced internally before Sharma's public statements. Employees affected by the Copilot wind-down will be reassigned to other projects, according to a source familiar with the matter.

Microsoft has not disclosed how many staff were working on Xbox Copilot, but the project involved teams in both Redmond and the Xbox Advanced Technology Group. The company said it will continue to invest in AI for game development tools, such as automated playtesting and asset generation.

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